Terms & Conditions

1. Introduction

Blue Jade Birth Trauma Recovery provides one-to-one support to individuals affected by traumatic events linked to birth or the early years. By using this service, you agree to comply with these Terms and Conditions.

2. Services Provided

I offer one-to-one face-to-face or online support for individuals aged 18 and over. Please that this service is not a substitute for professional medical advice or diagnosis.

3. Booking and Payment

After an initial 20 minute free consultation to ensure suitability, we will mutually agree on a time for the first session. Payment is accepted by bank transfer and must be received prior to the first session, following the initial consultation and agreement to proceed.

4. Cancellation & Rescheduling Policy

If you are unable to attend your session, I am happy to reschedule your booking provided you give more than 24 hours notice. I understand that emergencies happen however, cancellations made within 24 hours of your scheduled session will incur the full session fee.

5. No-Show Policy

If you do not attend a confirmed appointment without prior notice, the full consultation fee will still apply.

How to Cancel:
Please cancel sessions by contacting me via email or text. A full refund will only be issued if more than 24 hours’ notice is provided.

6. Confidentiality

Your information is treated with the utmost confidentiality and will never be sold or shared for marketing purposes.
Information may only be disclosed:

With your explicit consent
When required by law or a court order
If there is a serious risk of harm to yourself or others, in line with professional duty of care

Additionally, with your prior consent, I may communicate with other professionals involved in your care for advocacy purposes, such as midwives, health visitors or other relevant healthcare providers.

7. Record Keeping and Data Protection

Please see Privacy Policy for details on how your data is stored and used.

8. Disclaimer

This service is not a substitute for medical, psychological, or psychiatric care. Clients are responsible for their own decisions and actions. I do not guarantee specific outcomes from the services provided.

You must inform me before starting our sessions if you are currently receiving mental health support or have experienced a mental health crisis in the past.

If you have any medical or mental health concerns, you should always seek advice from your GP or other qualified health professional. If you are currently receiving psychological therapy elsewhere I am unable to offer Rewind Therapy until this is completed.

Please note that I do not provide crisis support or emergency mental health care. If you are in crisis, please contact appropriate emergency services or helplines immediately.

9. Code of Conduct / Client Responsibilities

To ensure a respectful and supportive environment for both client and practitioner, the following expectations apply:

Respectful Behaviour: Clients are expected to engage in sessions with courtesy, respect, and appropriate conduct at all times.
Punctuality: Please arrive on time for your scheduled session. If you are late, the session may still end at the originally agreed time to avoid impacting other clients. Sessions that start late due to client delay are not eligible for extension or refund.
Honesty and Openness: To make the most of our work together, clients are encouraged to be honest and open during sessions. The quality of the support provided depends on your willingness to engage in the process.
Responsibility for own wellbeing: clients are responsible for their own choices, actions, and outcomes arising from the sessions. It is important to communicate any discomfort or concerns during the process.
Session Recording: To ensure the safety and protection of both client and practitioner, we reserve the right to record consultations when deemed appropriate. You will always be informed in advance if a session is to be recorded. If you do not consent to the recording, the organisation reserves the right to cancel the session.
Contact outwith sessions: Support is provided during scheduled session times only. Contact outside of sessions is not appropriate unless mutually agreed in advance for a specific purpose (e.g., rescheduling an appointment).
Please do not send messages expecting therapeutic or wellbeing support between sessions, as this falls outside the scope of the service and the professional boundaries of our working relationship.
If you need urgent support, you are encouraged to contact an appropriate professional service (e.g., GP, NHS 24, or a crisis helpline).

10. Our Rights

To maintain a safe and professional environment, we reserve the following rights:

Right to Refuse Service: We may decline or discontinue services at any time if a client displays inappropriate, disrespectful, or harmful behaviour, or if it becomes clear that the support offered is not suitable for their needs.
Right to Terminate a Session: A session may be ended immediately if the client's behaviour breaches agreed boundaries or is deemed unsafe, abusive, or otherwise unacceptable. In such cases, no refund will be issued.
Right to Reschedule: In the event of illness, emergency, or unforeseen circumstances, we reserve the right to reschedule a session. Clients will be notified as soon as possible, and a new time will be offered.

11. Use of Technology

During all sessions conducted online using Zoom it is your responsibility to ensure you have a reliable internet connection and a private, quiet space to participate. Please be aware that in order to proceed with Rewind Therapy you must have childcare arranged for the duration of the session. If we are working over Zoom you must have access to a quiet, comfortable space and turn your phone to silent or preferably off.

Please be aware that technical issues such as internet interruptions, software glitches, or power outages may occur. I cannot be held responsible for disruptions beyond our control.

To maintain confidentiality, please join sessions from a secure and private location, and avoid using shared or public devices where your session could be overheard or accessed by others.

12. Complaints Procedure

I am committed to providing a high standard of service and value your feedback. If you have any concerns or complaints, please follow the process below:

How to Raise a Concern:
Contact us by email at julie@bluejade.net outlining your concern or complaint clearly and with as much detail as possible.
Acknowledgement and Response Timeframe:
We will acknowledge receipt of your complaint within 5 working days and aim to provide a full response or resolution within 20 working days.
Further Steps:
If you are not satisfied with the outcome, you may escalate the complaint to an independent organisation, such as the Information Commissioner’s Office (ICO) for data protection concerns.

13. Governing Law

These Terms are governed by Scottish law and are subject to the jurisdiction of Scottish courts.

14. Insurance

I hold appropriate Professional Indemnity Insurance to cover the services I provide. This ensures that both client and practitioner are protected throughout our work together.

15. Updates to Terms

We may update these Terms and Conditions periodically to reflect changes in our services, legal requirements, or best practices.

Notification of Changes: When significant updates are made, we will notify clients via email or through our website at least 14 days before the changes take effect.
Acceptance of Updated Terms: Continued use of our services after the updated Terms have come into effect constitutes your acceptance of the most current version. If you do not agree with the changes, please contact us to discuss or discontinue using our services.

Accessibility Statement

I am committed to making our services and website as accessible and inclusive as possible for all clients, including those with disabilities or additional needs.

I aim to:

Ensure the website is easy to navigate and compatible with screen readers and assistive technology.
Provide written materials in accessible formats upon request.

If you experience any accessibility barriers or require additional support to access our services, please contact me at julie@bluejade.net to discuss.

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